Welcome to the Pocket Battles FAQ. Here you can find answers to common questions about orders, shipping, products, and customer support.
Products
Are your Pokémon products authentic?
Yes. Pocket Battles guarantees that all Pokémon products we sell are authentic and sourced from trusted suppliers. We do not sell counterfeit products.
Do you sell sealed Pokémon products?
Yes. We offer Pokémon Trading Card Game products, including sealed products and collectible items. Product availability may vary depending on stock.
Are Pokémon cards guaranteed to be in perfect condition?
We carefully package and ship all products to help protect them during transit. However, collectible cards may have minor factory variations such as slight centering differences, print marks, or packaging imperfections. These are considered normal manufacturing variations and do not guarantee professional grading results.
Orders
How can I place an order?
Simply browse our products, add your items to your cart, and complete checkout using one of the available payment methods.
You will receive an order confirmation email after your purchase is successfully completed.
Can I cancel my order?
Orders may be canceled within 12 hours of purchase, as long as they have not been processed or shipped.
Once an order has entered processing or has been shipped, cancellation is no longer possible.
I received the wrong item. What should I do?
If you receive an incorrect item, please contact us within 7 days of delivery with your order number and photos of the item received. We will review the issue and assist you with a solution.
Shipping
How long does shipping take?
Estimated shipping times:
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United States: 3–6 business days
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Canada: 5–10 business days
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International: 7–20 business days
Delivery times may vary depending on the shipping carrier, customs, holidays, and other factors outside our control.
Will I receive tracking information?
Yes. Once your order ships, you will receive a confirmation email with tracking information.
Please allow up to 48 hours for tracking updates to appear.
What if my package is lost or delayed?
If your package has not arrived within the expected delivery timeframe, please contact us at:
Email: contact@PocketBattles.shop
We will help investigate the issue and provide assistance whenever possible.
Returns & Refunds
Do you accept returns?
Yes. Returns are accepted within 30 days of delivery for eligible items.
Items must be unused, unopened, and in their original condition.
Can I return opened Pokémon packs or opened sealed products?
No. Due to the collectible nature of trading cards, opened booster packs and opened sealed products cannot be returned or refunded.
How long do refunds take?
Once an approved return is received and inspected, refunds are generally processed within 5–10 business days. Your bank or payment provider may require additional processing time.
Payments
What payment methods do you accept?
We accept the payment methods available during checkout, including major payment cards and supported digital payment options.
Is my payment information secure?
Yes. Payments are processed securely through trusted payment providers. Pocket Battles does not store your complete payment card information.
Contact
How can I contact Pocket Battles?
You can reach us through:
Email: contact@PocketBattles.shop
Phone: +1 (479) 345-1674
Address:
Pocket Battles
3247 Scenicview Drive
Athens, TX 75751
United States
Thank you for choosing Pocket Battles — we are happy to help with all your Pokémon collecting needs!